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Consumer Care Trainee

Spain (Barcelona)

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What we offer

We are looking for dynamic and quick-learning person with a curious mindset to join the Consumer Care team in Affinity Petcare as a Trainee.

We offer a Consumer Care Trainee position (Consumer Care Service –CCS-) in the Corporate Marketing Services Department. It is a transversal department with a wide consumer vision from the organization.

 

What you will do

  • Analyze Consumer Care KPIs and cases, extract learnings and summarize key initiatives for monthly and quarterly reporting
  • Daily follow-up of main KPIs to detect anomalies
  • Generate periodic reports to be shared across the company
  • Keep the Processes Document updated
  • Ensure up-to-date knowledge on systems, procedures and suppliers in new channels
  • Coordinate with countries and other departments, the roll-out of the chat tool

 

What we looking for

  • Candidates currently studying a University Degree on Digital, Computer Science, Information Management or similar
  • You are able to sign an internship agreement with your school
  • Excellent level of English and Spanish. Other languages such as Italian, French or Portuguese will be highly valued!
  • Experience with BI Tools will be a plus

Skills

  • Good analytical and organizational skills
  • Excellent command of Microsoft Office: Excel and PowerPoint
  • Curiosity to find insights in data
  • Ability of analysis and synthesis of cases
  • Attention to details
  • Customer oriented attitude, reactivity and accuracy
  • Good communication skills
  • Proactivity, patience, team working oriented

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